Responsibilities
- Provide Level 1 support for both internal and external clients
- Document issues and resolutions for reference by opening trouble tickets and tracking issues to resolution
- Troubleshoot issues by using all the available resources that the group has
- Handle escalation and coordination with solutions engineers and technical counterparts if problems cannot be resolved
- Work on other projects as assigned
Requirements
- Can start immediately
- At least 6 months experience as Technical Support, MIS Staff
- Knowledgeable in Helpdesk/ Ticketing System & Microsoft Excel
- Graduate of any IT related course
- Amenable to work in Balara, Quezon City
- Willing to undergo a project-based employment (initially for 6mos but with chance for renewal or absorption depending on the performance and business’ need)
Job Type: Full Time
Job Location: Quezon City