Responsibilities
- Provides hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
- Routes problems to internal 2nd and 3rd level IT support staff
- Coordinates and manages relationships with vendors and support staff that provide hardware / software / network problem resolution.
Requirements
- Graduate of any IT-related course
- At least a year working experience in BPO or I.T. Service Desk
- Has a working knowledge in troubleshooding hardware, software, and networks
- Above Average/Excellent communication skills (written and oral)
- Working knowledge in ITIL is an advantage
- Excellent Customer Service
- Experienced in different ticketing tools
- Amenable to work in Banilad Cebu City, and on a shifting schedule